Just drill deep.
MACHINES AND TECHNOLOGY
The most important criteria for choosing the right slicer model are the products you need to slice and the slicing volume (medium/high). On our homepage, we have set up a slicing machine configurator, where you can easily choose your criteria and we recommend you the most suitable slicer model for your needs.
This depends on the model and your slicing volume/frequency. Our slicers are made of stainless steel and most models (especially the manual slicers) are built to last for generations. Our fully automatic machines usually encounter heavy usage and thus might need a replacement part every once in a while. Overall, our machines have the industry reputation of being the most robust slicers worldwide.
Of course, our semi-automatic and manual slicers also slice salad, tomatoes, cucumbers, etc., especially the G330 (Gravity) model. Our TC 11 food cutter with its 11-litre bowl is the perfect machine for cutting larger portions of vegetables/salads very quickly.
Meat substitutes are sliced just as fine as regular cold cuts.
Some of our machines are also sold online. Delivery time is usually 2-4 weeks for up to 5 machines and a bit longer for a larger quantity.
We offer machines with knife sizes of 300/330/350 mm. In general: the larger the knife the higher the slicing speed and the straighter the slice.
We offer both single-phase (220V, 110V) and 3-phase power configuration for our machines.
Our machines carry a one-year warranty except for wear parts and electric parts. The warranty starts with the date of purchase and, provided the unit is used properly in accordance with our manuals and instructions, is in full effect for one year from that date. All warranty work must be performed by Scharfen or an authorized Scharfen service partner.
CLEANING AND REPAIR
Please follow the cleaning instructions in your manual. Use water, commercially available cleaning agents, disinfectants for cutting machines, but no high-pressure cleaner. All stainless steel parts can be put into the dishwasher. Be careful not to cut yourself!
You should use a regular cleaning solution with a PH level of 5-7. Minimum water temperature should be 45 degrees Celsius. Mix the cleaning agent according to the manufacturer’s label instructions. To fulfill the HACCP demands use all liquids according to the manufacturer’s instruction. Never forget to wipe off the sanitation liquids. They could destroy parts of the machine (like ball bearings) if they stay on the machine overnight. As these liquids are toxic they have to take off the machine according to the manufacturer’s instruction before putting new products on the machine.
Basically, all stainless steel parts are dishwasher-proof.
First check your manual for trouble shooting. If that does not help, contact your local dealer. If you received the machine directly from Scharfen, please contact us at firstname.lastname@example.org, attach a photo or video describing the problem, and we get right back to you with a solution.
We carry all spare parts for current models and keep spare parts for a minimum of 10 years for models no longer in production. Usually, we also keep old spare parts more than 25 years since our machines enjoy a long lifetime. For spare parts, contact your local dealer or Scharfen directly at email@example.com